Legal

The documents that govern your use of NovaHR and explain how we protect your data.

• Terms of ServiceThe terms that govern access to and use of the NovaHR platform and services.
• Privacy PolicyHow we collect, use, share, and protect personal information under POPIA.
• Cookie PolicyThe cookies and similar technologies we use on our website and application.
• Acceptable Use PolicyWhat you may and may not do on the NovaHR platform.
• Service Level AgreementOur availability commitment, support response times, and service credits.
• Support PolicySupport channels, what support covers, and plan entitlements.
• Refund and Cancellation PolicyHow to cancel your subscription and when refunds apply.
• Subscription and Payment TermsPlans, billing cycles, payment methods, VAT, and price changes.
• Data Processing AgreementHow NovaHR processes personal information on your behalf as Operator under POPIA.
• PAIA ManualOur manual under section 51 of the Promotion of Access to Information Act.
• Payroll Compliance DisclaimerWhat NovaHR is and is not, and the division of payroll compliance responsibility.
• Vulnerability Disclosure PolicyHow security researchers can report vulnerabilities responsibly.
• SecurityAn overview of the technical and organisational measures that protect your data.
• ComplianceOur POPIA and statutory compliance posture at a glance.